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Privacy Policy

Last Updated: 11 September 2026

1. Introduction

Welcome to nwecommerce.com, operated by NW E-Commerce Pvt. Ltd. (“NW E-Commerce”, “we”, “us”, or “our”).

We respect your privacy and are committed to protecting the personal information that you provide to us.

This Privacy Policy explains how we collect, use, process, store, protect, and disclose personal information when you:

  • Visit or use nwecommerce.com
  • Submit an enquiry or contact form
  • Request a free audit or consultation
  • Request information about our services
  • Communicate with us
  • Become or interact with us as a client, prospective client, business partner, or service provider

By using our website or voluntarily providing your information to us, you acknowledge this Privacy Policy.

2. Information We Collect

We may collect information that you voluntarily provide to us and certain information that is automatically collected when you use our website.

2.1 Information You Provide

Depending on how you interact with us, we may collect:

  • Full name
  • Company or business name
  • Email address
  • Phone number
  • Job title or designation
  • Country, city, or business location
  • Website address
  • Marketplace information
  • Product or service information
  • Business requirements
  • E-commerce or marketplace information
  • Information submitted through enquiry, contact, consultation, or audit forms
  • Information contained in communications with us
  • Any other information that you voluntarily provide

Please do not provide sensitive personal information through our website unless it is specifically requested and necessary for the relevant service.

2.2 Information Collected Automatically

When you visit our website, certain technical information may be collected automatically, including:

  • IP address
  • Browser type
  • Device type
  • Operating system
  • Website pages visited
  • Date and time of visits
  • Referring website
  • General website usage information
  • Technical and diagnostic information

This information may be used to operate, secure, analyse, and improve our website.

3. How We Use Your Information

We may use personal information for legitimate business purposes, including to:

  • Respond to enquiries
  • Contact you regarding your enquiry
  • Provide information about our services
  • Conduct free audits or consultations
  • Understand your business requirements
  • Prepare proposals and quotations
  • Provide and manage our services
  • Communicate with existing or prospective clients
  • Improve our website and services
  • Improve customer experience
  • Analyse website performance and usage
  • Manage business relationships
  • Prevent fraud, misuse, or security incidents
  • Maintain business and administrative records
  • Comply with applicable legal and regulatory requirements
  • Send marketing communications where permitted by applicable law and, where required, with your consent

We aim to collect and use only information that is reasonably necessary for the relevant purpose.

4. Free Audit and Enquiry Forms

If you submit information through our Free Audit, contact, enquiry, consultation, or similar forms, we may use the information you provide to:

  • Understand your business
  • Review your e-commerce or marketplace requirements
  • Contact you regarding your enquiry
  • Provide recommendations
  • Prepare a proposal or quotation
  • Follow up regarding our services

By submitting an enquiry form, you acknowledge that we may contact you regarding the enquiry or service you requested.

Marketing communications will be handled separately where consent is required by applicable law.

5. Marketing Communications

Where permitted by applicable law, and where required based on your consent, we may communicate with you about our services, offers, events, updates, or other business information through:

  • Email
  • Phone
  • WhatsApp
  • SMS
  • Other communication channels

You may request that we stop sending marketing communications at any time.

Where applicable, withdrawal of consent will not affect processing that was lawfully carried out before the withdrawal.

6. Cookies and Tracking Technologies

Our website may use cookies and similar technologies.

Cookies may help us:

  • Operate the website
  • Maintain website security
  • Remember preferences
  • Understand website traffic
  • Analyse website usage
  • Improve website performance
  • Improve user experience
  • Measure marketing campaigns

We may use third-party analytics, advertising, and marketing technologies where implemented on our website. These may include services such as Google Analytics, Meta Pixel, or similar technologies.

The actual technologies used may change from time to time.

You can manage or restrict cookies through your browser settings. Disabling certain cookies may affect some website functionality.

7. How We Share Information

We do not sell or rent your personal information.

We may share personal information where reasonably necessary with:

  • Our employees and authorised personnel
  • Service providers
  • Website and hosting providers
  • IT and technology providers
  • Analytics providers
  • Marketing and communication providers
  • Professional advisers
  • Business partners where necessary to provide requested services
  • Government, regulatory, legal, or law-enforcement authorities where required
  • Other parties where disclosure is required or permitted by applicable law
  • Relevant parties in connection with a merger, acquisition, restructuring, sale, or transfer of business

Third-party service providers processing information on our behalf may be required to handle such information in accordance with applicable contractual, security, and legal requirements.

8. International Data Transfers

NW E-Commerce may work with clients, service providers, technology providers, and business partners located in different countries.

As a result, personal information may be processed or stored outside the country in which you reside.

Where required by applicable law, we will take appropriate measures to protect personal information in connection with international transfers.

9. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy or as required or permitted by applicable law.

We may retain information for purposes including:

  • Providing services
  • Managing client and business relationships
  • Maintaining business records
  • Accounting and taxation
  • Resolving disputes
  • Meeting legal and regulatory obligations
  • Protecting our legitimate business interests
  • Preventing fraud or misuse

When personal information is no longer required, we may securely delete, anonymise, or otherwise dispose of it in accordance with applicable requirements.

10. Data Security

We take reasonable technical, organisational, and administrative measures to protect personal information against unauthorised access, misuse, alteration, disclosure, loss, or destruction.

However, no method of electronic transmission or storage can be guaranteed to be completely secure.

Accordingly, while we take reasonable steps to protect your information, we cannot guarantee absolute security.

11. Your Privacy Rights

Depending on the laws applicable to you, you may have certain rights relating to your personal information, which may include:

  • Requesting access to personal information held about you
  • Requesting correction of inaccurate information
  • Requesting deletion where legally applicable
  • Withdrawing consent where processing is based on consent
  • Requesting information about how your personal information is processed
  • Raising a privacy-related complaint
  • Exercising other rights available under applicable privacy laws

You may contact us to exercise applicable privacy rights.

We may need to verify your identity or request additional information before processing certain requests.

Where applicable law provides specific procedures, time periods, or limitations, we will follow those requirements.

12. Children’s Privacy

Our website and services are primarily intended for businesses, professionals, and other commercial users.

We do not knowingly collect personal information from children where such collection is prohibited by applicable law.

If you believe that a child has provided personal information to us in circumstances where such collection is not permitted, please contact us so that we can take appropriate action.

13. Third-Party Websites and Services

Our website may contain links to third-party websites, marketplaces, platforms, or services.

Third-party websites and services operate independently from NW E-Commerce and may have their own privacy policies and terms.

We are not responsible for the privacy practices, security, content, or policies of third-party websites.

We recommend reviewing the privacy policy of any third-party website before providing personal information.

14. Business and Client Information

Where you provide us with information relating to your business, products, marketplace accounts, customers, employees, suppliers, or other third parties in connection with our services, you are responsible for ensuring that you have the appropriate authority and permissions to provide such information to us.

Where applicable, we may process such information only to provide the agreed services and fulfil our contractual or business obligations.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in:

  • Our services
  • Our website
  • Technology
  • Business practices
  • Applicable laws or regulations

The updated Privacy Policy will be published on this page with a revised “Last Updated” date.

We encourage you to review this page periodically.

16. Contact Us

If you have questions about this Privacy Policy, your personal information, or our privacy practices, please contact us through the details below.

NW E-Commerce Pvt. Ltd.

H.O. Office: 202-203, Arizona, opp. Gujarat Vidhya Pith, Income Tax, Ahmedabad, Gujarat 380014

Email: operations@njoygroup.in

WhatsApp: Chat with us

Njoy India

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