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Terms & Conditions

Last Updated: 11 September 2026

1. Introduction

Welcome to nwecommerce.com, operated by NW E-Commerce Pvt. Ltd. (“NW E-Commerce”, “we”, “us”, or “our”).

These Terms & Conditions (“Terms”) govern your access to and use of our website and your interaction with our services.

By accessing or using nwecommerce.com, you agree to these Terms.

If you do not agree with these Terms, please do not use our website.

2. About Our Services

NW E-Commerce Pvt. Ltd. provides e-commerce, marketplace, marketing, creative, technology, and consulting services.

Depending on the applicable scope of work, our services may include:

  • E-commerce consulting
  • Marketplace account management
  • Amazon account management
  • Flipkart management
  • Meesho management
  • Alibaba.com-related services
  • Walmart management
  • Etsy management
  • eBay management
  • Marketplace advertising and PPC
  • E-commerce SEO
  • Product listing and catalog management
  • Digital marketing
  • Social media marketing
  • Graphic design
  • Product photography
  • Video and creative content
  • Website development
  • E-commerce technology services
  • Analytics and reporting
  • Business consulting
  • Other related services

The exact services, scope, timelines, fees, deliverables, and responsibilities applicable to a client will be determined by the relevant proposal, quotation, service agreement, statement of work, purchase order, or other written commercial agreement.

3. Website Use

You may use nwecommerce.com only for lawful purposes.

You agree not to:

  • Use the website for unlawful activities
  • Attempt to gain unauthorised access to our website or systems
  • Interfere with website security
  • Introduce viruses, malware, or harmful code
  • Copy or misuse website content
  • Misrepresent your identity or business
  • Use the website to infringe the rights of another person or organisation
  • Attempt to disrupt the website or its operation
  • Use automated systems to access or collect website information in a manner that may harm or interfere with the website

We reserve the right to restrict or terminate access to the website where reasonably necessary.

4. Website Information

We make reasonable efforts to ensure that information published on nwecommerce.com is accurate and useful.

However, website content may change from time to time and may not always reflect the latest information.

Information provided on the website is intended for general informational purposes and should not automatically be considered legal, financial, tax, investment, or other professional advice.

You should obtain appropriate professional advice where necessary.

5. Free Audit and Consultation

Where NW E-Commerce offers a free audit, consultation, assessment, or business review, it is provided for informational and business evaluation purposes.

A free audit or consultation does not guarantee:

  • Increased sales
  • Increased revenue
  • Increased profit
  • Increased marketplace ranking
  • Increased leads
  • Specific advertising performance
  • Specific return on investment
  • Specific business growth
  • Any particular commercial result

Any recommendations are based on the information available to us at the time of the assessment.

6. No Guaranteed Results

E-commerce and marketplace performance depends on numerous factors, many of which are outside our control.

These may include:

  • Market conditions
  • Competition
  • Product demand
  • Product pricing
  • Product quality
  • Inventory availability
  • Customer behaviour
  • Marketplace policies
  • Marketplace algorithms
  • Advertising costs
  • Reviews and ratings
  • Logistics and fulfilment
  • Client decisions
  • Economic conditions
  • Changes made by third-party platforms

Unless expressly stated in a written agreement signed by both parties, NW E-Commerce does not guarantee specific sales, revenue, profit, rankings, leads, conversions, return on investment, or business growth.

7. Client Responsibilities

Clients are responsible for providing accurate, complete, and timely information required for us to perform the agreed services.

Depending on the applicable service, clients may be responsible for:

  • Providing accurate product information
  • Providing required documents
  • Providing marketplace access where necessary
  • Providing brand assets
  • Providing product images and content
  • Providing approvals within agreed timelines
  • Maintaining adequate inventory
  • Maintaining required licences, registrations, and certifications
  • Ensuring compliance with applicable laws
  • Ensuring compliance with marketplace policies
  • Making payments on time

Delays caused by missing information, approvals, access, inventory, documents, or other client dependencies may affect service timelines.

8. Marketplace Platforms

Our services may involve third-party marketplaces and platforms, including but not limited to:

  • Amazon
  • Flipkart
  • Meesho
  • Alibaba.com
  • Walmart
  • Etsy
  • eBay
  • Other marketplaces and e-commerce platforms

These platforms are independently operated by their respective owners.

NW E-Commerce does not control:

  • Marketplace policies
  • Marketplace algorithms
  • Marketplace fees
  • Account approvals
  • Account suspensions
  • Account restrictions
  • Search rankings
  • Advertising systems
  • Platform outages
  • Policy changes
  • Marketplace decisions

Our services do not guarantee that a third-party marketplace will approve, maintain, rank, advertise, or continue any particular account, listing, advertisement, product, or business activity.

9. Third-Party Services

Our services may involve third-party software, technology, marketplaces, advertising platforms, payment providers, hosting providers, analytics tools, or other third-party services.

Third-party services may have their own:

  • Terms and conditions
  • Privacy policies
  • Fees
  • Rules
  • Technical requirements
  • Approval processes

NW E-Commerce is not responsible for independent decisions, outages, policy changes, restrictions, or failures caused by third-party providers.

10. Intellectual Property

Unless otherwise stated, all content on nwecommerce.com, including:

  • Text
  • Graphics
  • Designs
  • Website layouts
  • Logos
  • Images
  • Videos
  • Icons
  • Branding
  • Original materials
  • Other website content

is owned by or licensed to NW E-Commerce Pvt. Ltd. or used with appropriate permission.

You may not reproduce, copy, modify, distribute, publish, sell, or commercially exploit our website content without our prior written permission, except where permitted by applicable law.

11. Client Materials

Clients may provide us with materials including:

  • Logos
  • Product images
  • Product information
  • Videos
  • Brand assets
  • Business documents
  • Product catalogues
  • Marketplace information
  • Website information
  • Other business materials

The client is responsible for ensuring that it has the necessary rights, licences, permissions, and authority to provide such materials to us and to use them for the intended purpose.

The client authorises NW E-Commerce to use such materials as reasonably necessary to provide the agreed services.

12. Confidentiality

During the course of providing services, NW E-Commerce may receive confidential or commercially sensitive information.

We will take reasonable measures to maintain the confidentiality of such information.

Confidential information does not include information that:

  • Is publicly available
  • Was already lawfully known to us
  • Becomes publicly available without our breach
  • Is independently developed
  • Is required to be disclosed by law or a lawful authority
  • Must reasonably be disclosed to provide the agreed services

Where required, separate confidentiality or non-disclosure agreements may be entered into between the parties.

13. Payments and Commercial Terms

Fees, commissions, taxes, payment schedules, service charges, renewal terms, cancellation terms, and other commercial conditions will be specified in the applicable:

  • Proposal
  • Quotation
  • Invoice
  • Service agreement
  • Statement of work
  • Purchase order
  • Other written commercial agreement

Unless otherwise agreed in writing:

  • Fees must be paid according to the agreed payment schedule.
  • Applicable taxes may be charged in addition to quoted fees where required.
  • Delayed payments may affect service delivery.
  • Additional services outside the agreed scope may be charged separately.
  • Third-party marketplace, advertising, software, subscription, or platform charges may be payable separately by the client.

If there is a conflict between these website Terms and a separate written agreement signed between NW E-Commerce and a client, the specific written agreement will prevail for that client relationship.

14. Cancellation and Termination

Either party may terminate a service relationship according to the applicable service agreement or commercial terms.

Upon termination:

  • Outstanding amounts remain payable.
  • Services may stop in accordance with the applicable notice period.
  • Access to systems or platforms may be removed where appropriate.
  • Any agreed cancellation or termination charges may apply.
  • Client obligations that are intended to survive termination will continue to apply.

Specific service agreements may contain additional termination conditions.

15. User Content and Conduct

You must not submit or transmit through our website any content that:

  • Is unlawful
  • Is fraudulent or misleading
  • Infringes intellectual property rights
  • Violates privacy rights
  • Contains malicious software
  • Harasses, threatens, or harms others
  • Attempts to compromise our systems
  • Violates applicable laws or regulations

We reserve the right to remove, restrict, or refuse content where reasonably necessary.

16. Limitation of Liability

To the maximum extent permitted by applicable law, NW E-Commerce Pvt. Ltd. will not be liable for indirect, incidental, special, consequential, exemplary, or loss-of-profit damages arising from or relating to:

  • Your use of the website
  • Your inability to use the website
  • Third-party marketplace decisions
  • Marketplace suspensions or restrictions
  • Changes to marketplace algorithms
  • Advertising performance
  • Third-party services
  • Business decisions made based on information on our website
  • Events outside our reasonable control

Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by applicable law.

17. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold harmless NW E-Commerce Pvt. Ltd., its employees, representatives, officers, and service providers from claims, losses, liabilities, damages, costs, or expenses arising from:

  • Your misuse of the website
  • Your violation of these Terms
  • Your violation of applicable laws
  • Your infringement of third-party rights
  • Materials or information supplied by you
  • Your breach of any applicable agreement with NW E-Commerce

18. Website Availability

We aim to keep nwecommerce.com available and functioning properly.

However, we do not guarantee that the website will always be:

  • Available
  • Uninterrupted
  • Error-free
  • Secure
  • Free from technical problems

The website may be temporarily unavailable due to:

  • Maintenance
  • Updates
  • Technical issues
  • Hosting issues
  • Cybersecurity incidents
  • Internet or network failures
  • Events outside our reasonable control

19. Privacy

Your use of nwecommerce.com is also subject to our Privacy Policy.

Our Privacy Policy explains how we collect, use, process, store, and protect personal information.

The Privacy Policy forms part of these Terms.

20. Changes to These Terms

We may update these Terms from time to time to reflect changes in:

  • Our services
  • Our website
  • Business practices
  • Technology
  • Applicable laws or regulations

Updated Terms will be published on this page with a revised “Last Updated” date.

Your continued use of the website after updated Terms are published constitutes acceptance of the updated Terms to the extent permitted by applicable law.

21. Governing Law and Jurisdiction

These Terms shall be governed by and interpreted in accordance with the laws of India, unless applicable law requires otherwise.

Subject to applicable law, courts having jurisdiction in Ahmedabad, Gujarat, India shall have jurisdiction over disputes arising from or relating to these Terms.

Where a separate written agreement between NW E-Commerce and a client contains specific dispute-resolution or jurisdiction provisions, those provisions will apply to that client relationship.

22. Contact Us

If you have any questions regarding these Terms & Conditions, please contact us through the details below.

NW E-Commerce Pvt. Ltd.

H.O. Office: 202-203, Arizona, opp. Gujarat Vidhya Pith, Income Tax, Ahmedabad, Gujarat 380014

Email: operations@njoygroup.in

WhatsApp: Chat with us

Njoy India

We help brands grow on marketplaces through expert management, marketing and creative solutions.

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